Accountability
How We Are Run
Anyone can promise good cleaning. This page shows you who is responsible when it does not happen.
The people who oversee the company are kept separate from the people who run the daily work.
That separation is normal in a serious company and rare in a small one. It means decisions are checked, money is watched by more than one person, and no single individual can quietly do as they please.
Who answers for what
Our chain of responsibility
If something goes wrong on your site, you should never have to ask who to speak to.
- 1
Board of Directors
Oversees the companySets direction, approves major decisions, and holds management to account. The board does not run day-to-day work.
- 2
General Director
Leads the companyCarries out board decisions, coordinates every department, and answers for company performance.
- 3
Directors & Managers
Run each areaOperations, brand, marketing, sales and customer service, finance, people and training each have someone responsible.
- 4
Supervisors
Run the siteEvery contract has one named supervisor. They set up the team, check the work and report on it.
- 5
Team leaders & cleaners
Do the workTrained staff who follow the written method for each task and report anything wrong straight away.
Before we say it is finished
A job passes five checks
Work is only marked complete when it meets the standard we agreed with you — not when the time is up.
Cleaner does the work to the written method
Team leader checks it on the spot
Supervisor inspects it
Quality check against the agreed standard
Handed over to you
Records
If it moves, it is written down
Our rule
If company money or company property moves, there is a record of it. Every purchase, every payment, every piece of equipment that goes to a site and comes back.
For you, that means we can account for what our staff brought onto your premises and what left with them.
What a contract client receives
- Work completed, and anything not completed
- Any complaint received, and what we did about it
- Quality checks and what they found
- Staff attendance on your site
- Problems we hit, and what we are changing
Leadership
Who you can call
Not a contact form that goes nowhere. These are the people responsible.
What we hold ourselves to
Malawi Shine operates under a clear, accountable structure that keeps oversight separate from management, protects company and client property, and supports steady growth.